CHT Support Forum Improvements

Internet Cable Repairs

On the weekend we had the cable company come in and make some cable repairs and that made a huge difference in our upload speed which should normally be in the range of 1-1.5 megabits per second. Due to cable failure problems that had deteriorated to .2 to .3 megabits per second. Now, with those repairs completed, we're back to normal speeds and the support forum is as snappy as it ever was.

CHT Support Forum Work Flow Changes

We've also made a helpful work flow change to the message submission steps. In the past you entered a message in the message editor and on saving, you were taken directly back to the browse with your just-posted message at the top. As of yesterday, on clicking "Save" to post your message, you're taken to a preview screen which lets you see your message the way others see it, rather than in text edit mode. This lets you see any images you may have embedded, as well as any special characters, exactly the way others will see your message.

From this message preview screen you can then return to the browse using the new "Browse" menu item near the top of the window, where your menu has always been. By clicking this you're taken back to the messages browse with your message on top.

If what you see in the preview isn't quite what you intended, just click the "Open" button beside your message as you've always done. That drops you back into the editor. Our forum lets you edit your message as many times as you like, or post addendums. Message threads and all the rest work exactly as before.

CHT Forum Is A Source APP In Subscriber Tool Kits

In case you're not aware, the CHT support forum server app is actually provided to subscribers in source application format along with approximately 130 other applications, described here. You can compile it, and modify it to suit your your purposes.

Cheers...

Gus Creces
The Clarion Handy Tools Page
www.cwhandy.com
support@cwhandy.com
June 4, 2009